Текущий статус : Отозвано

Это стандарт пересмотренISO/IEC 20000-2:2019

Тезис

ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.

ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation and resources. The SMS provides ongoing control, greater effectiveness, efficiency and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision.

Общая информация

  • Текущий статус
     : Отозвано
    Дата публикации
     : 2012-02
    Этап
    : Отмена международного стандарта [95.99]
  • Версия
     : 2
  • Технический комитет :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
  • RSS обновления

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  3. Каталог стандартов
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  5. ISO/IEC JTC 1/SC 40
  6. ISO/IEC 20000-2:2012