недоступно на русском языке

Тезис

 Preview

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:

a) monitor and manage trends in key performance metrics;

b) take improvement action based on the observed metrics.

This document is directed specifically to the top management of an organization.

This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations.

This document complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.


Общая информация 

  • Текущий статус
     : Опубликовано
    Дата публикации
     : 2021-04
  • Версия
     : 2
  • Технический комитет
     : ISO/TC 176/SC 3 Supporting technologies
  • ICS
     :
    03.120.10 Quality management and quality assurance

Приобрести данный стандарт

Формат Язык
PDF + ePub
Бумажный
  • CHF124

Жизненный цикл

Цели в области устойчивого развития

Данный стандарт разработан для достижения следующих Цели в области устойчивого развития

8
Достойная работа и экономический рост
9
Индустриализация, инновации и инфраструктура
10
Уменьшение неравенства

Появились вопросы?

Ознакомьтесь с FAQ

Работа с клиентами
+41 22 749 08 88

Часы работы:
Понедельник – пятница: 09:00-12:00, 14:00-17:00 (UTC+1)

  2. Интернет-магазин
  3. Каталог стандартов
  4. МКС
  5. 03
  6. 03.120
  7. 03.120.10
  8. ISO 10014:2021