En proceso de publicación
ISO 11367
Service excellence — Principles and model for public service organizations
Reference number
ISO 11367
ISO 11367
Edition 1
© ISO 2024
En proceso de publicación
Resumen
This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.
Informaciones generales
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Estado: En desarrolloEtapa: Norma Internacional en proceso de publicación [60.00]
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Edición: 1
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Comité Técnico :ISO/TC 312ICS :03.080.01
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