En proceso de publicación
ISO 32122
Transaction assurance in E-commerce — Guidance for offering online dispute resolution services
Reference number
ISO 32122
Edition 1
© ISO 2025
En proceso de publicación
En proceso de publicación
Pasos finales de producción (hasta siete semanas).

Resumen

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.

NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

Informaciones generales

Ciclo de vida

Objetivos de Desarrollo Sostenible

Esta norma contribuye a los siguientes Objetivos de Desarrollo Sostenible

8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
10
Reduced Inequalities
16
Peace, Justice and Strong Institutions

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  6. 03.080
  7. 03.080.30
  8. ISO 32122