ISO/TS 24082:2021 - Service excellence — Designing excellent service to achieve outstanding customer experiences

Published (Edition 1, 2021)

ISO/TS 24082:2021

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Abstract

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

General information

Status
: Published

Publication date
: 2021-06

Stage
: Close of review [90.60]
Edition
: 1

Number of pages
: 26
Technical Committee :
ISO/TC 312

ICS :
03.080.01
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Life cycle

Now

Published

ISO/TS 24082:2021

A standard is reviewed every 5 years
Stage: 90.60 (Under review)

This standard contributes to the following Sustainable Development Goals

Good Health and Well-being

Decent Work and Economic Growth

Industry, Innovation and Infrastructure

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