International Standard
ISO 5665:2024
Consumer incident investigation — Requirements and guidance
Reference number
ISO 5665:2024
Edition 1
2024-04
International Standard
Read sample
ISO 5665:2024
81377
Published (Edition 1, 2024)

ISO 5665:2024

ISO 5665:2024
81377
Language
Format
CHF 151
Convert Swiss francs (CHF) to your currency

Abstract

This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.

NOTE 1       These incidents can occur anywhere.

This document is applicable to any person or any organization of any size, whether it is public, private or community-based.

NOTE 2       This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

General information

  •  : Published
     : 2024-04
    : International Standard published [60.60]
  •  : 1
     : 33
  • ISO/PC 329
    03.080.30 
  • RSS updates

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)